In Store and On-line Returns & Exchanges
We are happy to take back or exchange any product you have purchased from us with a valid store receipt within 90 days of purchase. Sale and Personalized Items are final, meaning, they are non-returnable or exchangeable. On line returns will not be credited shipping and handling fees.
We accept VISA/MC, American Express, and Discover. We do not accept checks. On-line orders are processed through Pay Pal.
We ship in stock items within 48 hours. Personalized items can take up to 2 weeks depending on availability and turnaround time. Our shipping and handling fee for UPS/USPS delivery is below and we can certainly expedite your order for an increased shipping and handling charge as noted:
· Three business days via UPS will be $7.00 extra
· Overnight via FedEx will be $15.00 extra
· Canada please add $10.00 extra to the chart below.
| US Shipping Cost
| Up to $25.00
| $25.01 to $75.00
| $75.01 to $150.00
| $150.01 to $200.00
| $200.01 and up
Shipping Address Options
Sending a gift? Packages can be sent to the same address as your billing address or to another address. Shipping addresses can be selected on the "shipping address" page during checkout. If you're sending a gift, you can add a personal message at no extra charge and we’ll include a gift receipt and don’t worry, we'll remove the prices.
Your privacy is important to us! Any personal information you provide to us is maintained on our secure server and our internal system. We collect information when you place an order, opt-in to receive our emails, shop online, participate in
in-store contests, promotions or surveys, or fill out an employment application. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information.
How we use this information
When you supply your postal address when placing an order, you may receive catalogs or postcards by mail from us. When you place an order on our website, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails.
We also maintain a record of your purchases made on our website and combine this with information you have provided in our retail store or over the phone in order to serve you better.