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Store Policies

In Store and On-line Returns & Exchanges

We are happy to take back or exchange any product you have purchased from us with a valid store receipt within 60 days of purchase. Sale and Personalized Items are final, meaning, they are non-returnable or exchangeable. On line returns will not be credited shipping and handling fees.


We accept VISA/MC, American Express, and Discover.  We do not accept checks.  On-line orders are processed through Pay Pal.

Shipping Policy
We ship in stock items within 48 hours. Personalized items can take up to 2 weeks depending on availability and turnaround time. Our shipping and handling fee for UPS/USPS delivery is below and we can certainly expedite your order for an increased shipping and handling charge as noted:


·         Three business days via UPS will be $7.00 extra

·         Overnight via FedEx will be $15.00 extra

·         Canada please add  $10.00 extra to the chart below.






 US Shipping Cost  
 Up to $25.00   $10.00
 $25.01 to $75.00   $14.00
 $75.01 to $150.00   $18.00
 $150.01 to $200.00   $20.00
 $200.01 and up   $22.00


Shipping Address Options

Sending a gift? Packages can be sent to the same address as your billing address or to another address. Shipping addresses can be selected on the "shipping address" page during checkout. If you're sending a gift, you can add a personal message at no extra charge and we’ll include a gift receipt and don’t worry, we'll remove the prices.


Privacy Policy

Your privacy is important to us! Any personal information you provide to us is maintained on our secure server and our internal system. We collect information when you place an order, opt-in to receive our emails, shop online, participate in

in-store contests, promotions or surveys, or fill out an employment application. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number) and your credit card information.

How we use this information

When you supply your postal address when placing an order, you may receive catalogs or postcards by mail from us. When you place an order on our website, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails.

We also maintain a record of your purchases made on our website and combine this with information you have provided in our retail store or over the phone in order to serve you better.

When we offer in store contests or promotions, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. In the unlikely event of a sale of our business, we may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public.  




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 The Pink Chalet


8031 Turkey Lake Road
Ste 400
Orlando, Florida 32819


407-264-8996 facsimile

Monday-Saturday 10-6
Sunday 12-5

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